Jurisdiction, Regulation and Legal Disclaimer

McBookie Ltd operates under licence, issued and regulated by the IOM Gambling Supervision Commission (GSC). The GSC ensures that all gambling operations adhere to some of the strictest gambling laws and anti-money laundering procedures in the world. McBookie takes steps to prevent customers from certain territories and states betting with us. It is the sole responsibility of the customer to check the relevant gaming laws in their state or territory.

You must be 18 years old or over to register and bet with McBookie.

Whilst McBookie has made every effort to ensure the accuracy of information on this site, the information given on the site is subject to change, often without notice.

Information is for guidance purposes only and no liability is accepted by McBookie for its accuracy or otherwise.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our web site. Any disputes will be settled under the laws of the Isle of Man.

Prevention of Money Laundering Regulations

Money laundering is the practice of engaging in financial transactions in order to conceal the identity, source, and/or destination of money. Anti money laundering legislation is in force around the world which acts to ensure that individuals and companies alike are protected from proceeds of illegal activity.

McBookie is fully aware of its responsibilities within the online betting and gaming industry to prevent money laundering.

McBookie will not under any circumstances tolerate money laundering in any way shape or form. McBookie will take immediate action if any such behaviour is suspected.

McBookie work alongside highly reputable online processing service providers, Payment Trust and Risk Guardian who implement a complete fraud and Anti Money Laundering management service.

In the event of suspicion being raised by either our payment providers, or a member of staff, we reserve the right to immediately suspend an account. Should suspicions be unfounded, funds will be returned immediately.

We are obliged to refer suspicious activity or suspicious transactions to the Isle of Man Financial Intelligence Analysis Unit via the IOM Gambling Supervision COmmission (GSC).

Complaints

At McBookie we want to resolve any query you may have as quickly and fairly as possible. If you wish to raise any issue with us, then please e-mail McBookie using the support@mcbookie.com email address.

McBookie highly recommend customers keep a printed record of all transactions undertaken with McBookie such as bet confirmations and records of deposits and withdrawals. Customers should also make themselves aware of McBookie’s rules and any subsequent changes to these rules.

On the very rare occasions when we cannot resolve a query to the customer's satisfaction we are always happy to see the matter referred to gaming @gov.im.

Please note that all telephone calls made to McBookie are recorded for security purposes.

Disputes

At McBookie we want to resolve any query you may have as quickly and fairly as possible. If you wish to raise any issue with us, then please e-mail McBookie using the support@mcbookie.com email address.

McBookie highly recommend customers keep a printed record of all transactions undertaken with McBookie such as bet confirmations and records of deposits and withdrawals. Customers should also make themselves aware of McBookie rules and any subsequent changes to these rules.

On the very rare occasions when we cannot resolve a query to the customer's satisfaction we are always happy to see the matter referred to gaming @gov.im.

Please note that all telephone calls made to McBookie are recorded for security purposes.

Dormant and Inactive accounts

A Dormant account is an account which for a period of 12 months or more has not had funds withdrawn, funds deposited, bets placed or bets settled. Although McBookie does not have an obligation to notify users that they have outstanding balances we will attempt to contact the account holder to ensure the balance is returned to the correct account holder.

After a 12 month period the account holder will forfeit the outstanding balance and we reserve the right to charge, on the last day of every month a processing handling fee of £2.00 per month. McBookie agrees to reimburse retained funds in the event that an account is reactivated at anytime. Any abandoned funds will be drawn down to a central account and distributed as per company policy.